Putting the “I” in Team: Interprofessional Patient Centered Care
Speaker: Susan Woodley, R.D.H.
Sponsored by Philips Oral Healthcare

According to research from the University of Iowa, ‘by 2020 the sheer-volume of medical knowledge will double every 73 days.’ Treating our patients as a whole versus focusing on a singular diagnosis represents the future of healthcare delivery. Communication among professionals provides a richness of knowledge that creates a “dream team” for our patients. Collaborative efforts to obtain, share, and process information contributes to consistent patient centered care.

This course is designed to promote intra-office and inter-office communication to cultivate partnerships throughout all aspects of healthcare. An introduction and review of practice guidelines, customized referrals, and documentation will be explored.

Reflection upon past “game changers” in dentistry allows us to look forward and recognize future inter-disciplinary opportunities in healthcare. Participants will engage in a lively discussion on topics related to: elevating communication skills, standardizing office protocols and tailoring documentation. The time is now to “bridge the gap” in healthcare through adaptation, customization and collaboration.

Course Objectives

• Identify current optimal care practices and expand upon opportunities
• Review medical emergency protocols
• Distinguish between inter-office communication and intra-office communication
• Learn to apply new protocols for: collaboration, referrals, guidelines, and documentation
• Implement suggestions for seamless communication that will enrich your team environment
• Identify prospective inter-disciplinary opportunities

Susan Woodley is the Manager of Professional Education for Western Canada with Philips Oral Healthcare. Her territory spans from Vancouver Island to Windsor Ontario.

She practiced dental hygiene in general, orthodontic and pediatric practices. Susan taught at a local college part-time for several years with the Dental Hygiene and Dental Assisting programs. She also provided her dental hygiene skills to a clinical trial research initiative. She was very active in her local Dental Hygienists society with varying executive roles including President for five years. Susan has enjoyed working and presenting CE for an established Dental Continuing Education company, which led to her role at Philips. She enjoys writing about various topics in dentistry and has been published in both Canadian and American dental magazines.

Susan recently celebrated 5 years in her role with Philips. She now resides in Kelowna BC with her husband and family.

5 Facts About the Pelvic Floor, Implications for R.D.H.
Speaker: Kristen Parise PT BSc. MSc. BHSc. PT

5 Facts About the Pelvic Floor that will Change Your Life Regardless of how much we’ve trained, how many babies we’ve had, or how old we are, many women experience incontinence, back and hip pain, and feelings of heaviness in their pelvis. The great news is, there is overwhelming evidence that the first line of treatment for all these conditions is pelvic floor retraining. In some cases the pelvic floor requires strengthening exercises however, pelvic floor lengthening may also be indicated if there is overactivity. Join Kristen Parise Pelvic Health Physiotherapist for an informal and interactive session to learn more about pelvic floor health. Learn what causes pelvic floor dysfunction and more importantly how to cure incontinence, reduce back and hip pain and increase your knowledge of the functions of the pelvic floor. Never worry about jumping again!

Kristen Parise has been a physiotherapist for over 16 years working in many settings including hospitals, children’s treatment centres, outpatient clinics and in home care. She currently has her own physiotherapy practice, Gold Tree Wellness, in Dundas. She has a Masters degree in Exercise Physiology and a Bachelor of Health Science in Physiotherapy from McMaster University. Kristen has received additional training to allow her to work as a Pelvic Health Physiotherapist and is passionate about providing exceptional, evidenced based care.

Exerostomia and Dentin Hypersensitivity
Speaker: Mara Kotarac

GSK Oral Health

1. Dry Mouth (Exerostomia) Information Session
   -Dry Mouth, patient identification, management, Biotene Overview
2. Dentin Hypersensitivity Overview
   -Patient Insights, Sensodyne Overview

Mara is a Certified Dental Assistant Level II and has been since 1998. She continues to be an active member of the ODAA. Mara worked clinically for 13 years where she enjoyed using her skill set as a level II.

Mara’s role at GSK started in 2011 as an Inside Sales Representative. She has expanded her knowledge around the conditions of Dentin Hypersensitivity, Acid Erosion and Xerostomia. With the growing concerns around these conditions, the need for greater reach led to her current role as an Oral Care Field Consultant. By using my clinical background as a CDA II I am successfully driving awareness and helping Dental Care Professionals give their patients the tools they need to manage their patients around Dentin Hypersensitivity, Acid Erosion and Xerostomia.

Woman Abuse as an Oral Health Issue
Speaker: Donna Joyette

Location: Fortino’s
1579 Main St W, Hamilton, ON L8S 1E6
Community Room 2nd floor

The workshop will explore current understanding and information on the prevalence of woman abuse in Canada, and developments in woman abuse/domestic violence as a woman’s health an oral health issue.

Learning Outcomes

• Understand the impact of woman abuse on the lives of women
• Appreciate the link between woman abuse and oral health
• Recognize the signs and symptoms of abuse
• Be introduced to practical approaches to responding to women experiencing violence and their children whether they be colleagues or clients.

Combining presentation and participant interaction, the workshop will focus specifically on the role of the dental hygienist in assisting women to access services that increase their safety.

Donna Joyette has worked in the area of woman abuse since 1983 in community-based, law enforcement and legal environments. Since 1996 she has primarily been involved in the design and delivery of training for a variety of sectors and professionals to increase their competence in identifying and effectively responding to survivors of woman abuse and their children.

Donna Joyette co- designed the course Detect, Respond, Refer: Helping to End Woman Abuse, an online resource for dental hygienists developed by Springtide Resources in partnership with the Ontario Dental Hygienists’ Association and promoted by the Canadian Dental Hygienists Association.

Medical Cannabis / CBD Fundamentals for the Health Professional
Speaker: Jennifer Silvestri

Location: St. Naum of Ohrid Church
1150 Stone Church Road (East of Upper Ottawa St.), Hamilton, Ontario

We will discussing

• Myths and History
• Understanding of Cannabinoids
• Medical Cannabis and Patients
• Insurance
• Ethical concerns and regulations

Jennifer achieved her Certification in Cannabinoid -CBD Physiology and Health, and also successfully completed her Medical Cannabis Fundamentals from Durham College. Jennifer’s unique private consultations and group presentations assist multiple areas of Health Care including CBD Hemp products, healthy nutrition, Fitness, and specialty appliance fittings.

Her very spirited personality looks forward to serving the globe and beyond and she expresses how she wishes to, … calm the world.

Please invite any one you know that is interested in learning about: Medical Cannabis/ CBD Fundamentals for the Health Professional. Please use the contact page to notify us of the number of guest you will be bringing. We want to make sure we have enough handouts & refreshments for all. The cost $15. for a guest/co-worker.

Telling Tongues: Stories from the Oral Cavity
Speaker: Neil Grontier Sponsored by J & J

Location: Sobey’s
977 Golf Links Rd, Ancaster, ON L9K 1K1
Community Room located on the first floor

Tongues speak volumes…about the health of the oral cavity and the overall health of your patients. Listen and learn what the tongue is telling you and learn to identify possible health issues and associated nutritional deficiencies. Come away with an arsenal of information and recommendations that you can share with your patients to aid them in better managing their oral and systemic health.

Neli is an articulate and dynamic facilitator with many years of experience as a dental clinician, educator, practice management consultant and corporate manager. She is currently an Education & Training Specialist for a national non-profit and a Senior Trainer/Facilitator for CSPN and their international corporate clients. For many years now, her talks and webinars on biofilms, oral diseases, infection control and other relevant topics have been very well received by numerous dental societies, academies and associations, including the CDHA.

Navigating Your Way Through The New APP Classifications

An Important 2 hour course
Speaker: Kerry Lepicek, RDH

Location: Sobey Community Room
977 Golf Links Rd, Ancaster, ON L9K 1K1

Hygienist: 15 hours of resources to build into your portfolio

Kerry, will help you understand the new AAP Classifications for assessment and treatment of gingivitis, periodontitis and peri-implantitis.    To diagnose and treat effectively, we must look beyond the clinical signs of disease and include systemic factors and the presence of biofilm.  The new classifications will help improve your assessment and give clinicians a framework to diagnose periodontal conditions consistently.  These improved assessment strategies will lead to increased treatment acceptance and compliance.  She will give you a synopsis to help you navigate what can seem like a confusing document with patient cases.
Join the seminar and take away the verbal skills and techniques you can use tomorrow in your practice.  Kerry will:

• Explain why we need to consider risk factors in disease classification
• Explore the difference between biofilm and non-biofilm induced gingivitis
• Will help you understand the new staging and grading guidelines for periodontal disease
• Review the 4 new peri-implantitis classifications
• Help you implement additional assessment strategies to guide your diagnosis and treatment planning

Kerry Lepicek, RDH is a highly focused and engaging presenter with over a decade of experience using an interceptive and preventive approach to treating periodontal disease, peri-implantitis, halitosis, and caries. Her focus is on educating her clients and the dental profession on health and wellness. She is a published author and has lectured locally and internationally, has been featured many times in the Dental Hygiene Quarterly and many podcasts.

Aging Society & Neurological Diseases
Speaker: Neli Gontier

Location: Sobey Community Room
977 Golf Links Rd, Ancaster, ON L9K 1K1

“Aging, Neurological Diseases & the Impact on Dental Practice”
Canada is an aging society.  And with aging, is a higher risk of developing a neurological condition.  Experts around the world are telling us that neurological conditions are on the rise.  Do you know what that will mean to our health care system?  Or, what the potential effects will be on dentistry and dental hygiene?  See what the future is likely to look like and how this will affect your practice.  Understand the collateral health issues that your patients may face.  Learn how to identify and better manage patients with the most common seen neurological conditions so you can more effectively support their oral and physical health, lower their risks of infection, and improve the quality of their lives.

Neli Gontier is a Registered Dental Hygienist with more than 25 years of experience in the dental, healthcare, academic and corporate sectors.  She has worked as a clinician, educator, practice management consultant, keynote speaker, and corporate manager.  Neli facilitates adult learning as an Education & Training Specialist, corporate trainer and key opinion leader for several national and international organizations. As well, she provides onsite training in the areas of health and safety, privacy and accessibility to health care clinics.  She speaks at society meetings and conferences, has been the expert speaker for numerous webinars, and has written and produced many in-person and online continuing education programs.  Neli was contracted to write several books which have recently been published, on the topics of neurological disorders, accessibility, and caregiving.  She hopes to inspire colleagues and others to improve their practice standards and address the needs of a society that is aging and lives with chronic health issues.

A COMPLAINT HAS BEEN FILED AGAINST YOU – WHAT DO YOU DO?
Speaker: Sandy Lawlor

Location: Fortinos Community Room
1579 Main St W Hamilton ON L8S 1E6 Canada

A letter arrives from CDHO you think, oh darn it, I’ve  been selected for the Quality Assurance Portfolio audit.  But when you open that letter, you are shocked.  A complaint has been filed against you.  As the panic sets in, you realize you really don’t know what to do.  The number of complaints is increasing against registered dental hygienists.

For example, in 2016, the Inquiries, Complaints and Reports Committee (ICRC) reviewed 59 new matters.   They included 27 formal complaints, 18 matters that arose as a result of concerns reported to the Registrar, 10 referrals from the Quality Assurance Committee (QAC), and 4 incapacity inquiries.   A recent class action lawsuit against a local dental practice over IPAC infractions is an indication that times are changing and we must be diligent in the care we provide.

• This presentation will help you to understand:
• The role of the Inquiries, Complaints and Reports Committee (ICRC)
• Who has the right to complain
• How a complaint gets filed
• How a complaint is investigated
• What happens next and how do you respond
• What are the timelines for a complaint
• What happens if you are not satisfied with a decision by the Committee
• What tools do we have to ensure we are focused on meeting CDHO Standards

It is critical that you understand the complaints process and what your response needs to be.

Presenter: Sandy Lawlor, RDH, B.A./B.S.W.
Sandy graduated from the University of Toronto in 1976.  She has practised dental hygiene as a clinician, an educator, an administrator and an advocate. Sandy has served as President both of the ODHA and the CDHA.  She is passionate about the role of the dental hygienist in health care and is committed to providing excellent client care in her current clinical practice.

Whole Mouth Health
Speaker: Mariana Leon

Location: Sobey Community Room
977 Golf Links Rd, Ancaster, ON L9K 1K1

Ever wonder why some clients don’t improve their oral hygiene in spite of your professional recommendations? A carefully designed mechanical plaque control program can improve clients clinical outcomes. However, this approach to prevention is impractical for many individuals. To succeed in improving clients adoption of preventive oral care, dental professionals can and should go beyond providing just routine care and instead engage clients as coaches helping to motivate and optimize their behavior.

This course will present the concept of Client Centered Dentistry and communication strategies to empower your clients to achieve and maintain whole mouth health.

Learning objectives

• Integrate PCC (Patient Centered Care) principles in chair side connections to help clients become open to investing in their oral health through effective self-care practices.
• Be familiar with communication styles that resonate with patients to help them achieve whole mouth health
• Demonstrate motivational interviewing to elicit the patients desire to change.
• Understand how the P4 approach to health care can help clients adopt good preventive oral care measures as part of their everyday health.
• Develop and implement an effective at-home fluoride treatment protocol based on appropriate patient risk for caries development.

Mariana is an Academic Relations Manager for Colgate Oral Pharmaceuticals. She is based in Montreal, Quebec. Having earned her Dental Hygiene diploma from Maisonneuve College in Montreal, in addition to obtaining a Doctor of Dental Surgery degree from San Martin University in Peru in 2001, she has accumulated over fifteen years of clinical experience as both a dental hygienist and a dentist. Before joining Colgate, she was an Education Manager at Philips, where she presented CE programs in Canada.

Probiotics and their Application to Oral Health 
Speaker: Alon Borenstein, DMD, MSc, FRCD(C)

Time:  Sign in Registration 7:15 pm

Lecture starts 7:30

Probiotics are an up-and-coming topic in medicine. In the context of promoting oral health, the use of probiotics is a novel and innovative approach, as patients and clinicians are looking for ways to optimize health in the most non-invasive manner. This lecture will explore the effects of probiotics on the human microbiome, and the mechanisms in which they can promote oral health. We will describe the current knowledge in using probiotics to treat conditions such as periodontitis, malodor, and dental caries, and its relevance to the practitioner. The current considerations in probiotics use will be discussed, as well as future directions in research and implementation.

Alon Borenstein, DMD, MSc, FRCD(C)
Completed Doctor of Dental Medicine (DMD) degree in 2012 at the Hebrew University in Jerusalem, receiving the Kaufman Award for Outstanding DMD Thesis. After several years of practicing general dentistry, joined the University of Toronto and completed a masters specialty degree (MSc) in periodontics in 2018. Published and co-authored articles on the pathophysiology and treatment of periodontal disease in high impact professional journals and presented in the Research Forum of the American Association of Periodontics. Fellow of the Royal College of Dentists in Canada (FRCD(C)). As well as practicing periodontics in Hamilton, he is a clinical instructor and lecturer in the University of Toronto’s dentistry and periodontics specialty programs.

CDHO Recordkeeping 
Speaker: Kyle Fraser RDH, BComm, BEd, MEd

Time:  Sign in Registration 7:15 pm

Lecture starts 7:30

The presentation will cover the importance of how to properly document, maintain, retain, and protect dental hygiene records according to the Records Regulations and other guiding documents. Topics will also include:

• Documentation Changes
• Formats
• Source of Authority
• Consent
• Documentation Errors

Kyle Fraser RDH, BComm, BEd, MEd
Kyle is a Practice Advisor with the College of Dental Hygienists of Ontario (CDHO). Kyle is staff support to the Patient Relations Committee and also leads the Quality Assurance Examination with the College. Kyle has practised clinically and as an educator in both British Columbia and Ontario. Kyle completed his dental hygiene training in Toronto. Kyle has a Bachelor of Commerce from Saint Mary’s University, his Bachelor of Education from Brock University and most recently his Master of Education from Queens University.

TOPIC:  GSK ORAL HEALTH TOPICS:

1. Acid Wear – Patient insights overview
2. Dentin Hypersensitivity overview – Patient insights Sensodyne
3. Xerostomia

Mara Kotarac is a certified dental assistant level II (CDA II) where she obtained the NDAEB board certification in 1999. She continues to be an active member of the ODAA and views it as a gold standard in her profession. Mara worked clinically for 13 years where she was able to utilize her level II skill set and enjoyed being an integral part of patient care.

Mara’s role at GSK started in 2011 as an Inside Sales Representative. She expanded her knowledge around the conditions of Dentin Hypersensitivity, Acid Wear and Xerostomia. With the growing concerns around these conditions, the need for greater reach led to her current role as an Oral Care Field Consultant.
Using her clinical background as a CDA II she successfully drives awareness in helping Dental Care Professionals give their patients the tools they need to manage their patients around Dentin Hypersensitivity, prevention of Acid Wear and Xerostomia.

Webinar link to be sent at a later date.